Frequently asked questions

Do I need to install Store Pickup + Delivery in order to use Delivery Rates by Distance?
No. You can use Delivery Rates by Distance without having Store Pickup + Delivery installed. Delivery Rates by Distance is used purely to calculate rates based on distance. If you require a delivery calendar you can use Store Pickup + Delivery alongside Delivery Rates by Distance. They work great together!

How much does the app cost?
The app is currently priced at $10 USD per month.

Is there a lengthy contract involved?
There is no lengthy contract. You will be billed one month at a time. The charge will appear on your Shopify invoice. You are free to cancel anytime by clicking uninstall from your Shopify Apps page.

Do you offer a free trial?
Yes, we offer a 14-day free trial for all new installs.

Does this app work on all Shopify plans?
As long as your plan includes access to the Carrier Calculated Shipping API the app will work perfectly. Please check with Shopify support to see if you have access. If you don't then you can either pay Shopify an additional $20 per month for Carrier Calculated Shipping API access, or switch to an annual plan and they'll include it for free.

Which unit of measurement does the app use to calculate distances?
It's your choice, you can use either metric or imperial measurements.

The distance calculation returned is incorrect, can I override it?
Yes, you can manually override distances to specific locations within the app.

Am I able to charge a base fee and then an additional fee per mile?
Yes, you can configure this easily within the app.

Does Delivery Rates by Distance support multiple outlets?
Yes, you can add up to 2,000 outlets. Each outlet can have it's own calculation rules and pricing. If you require more outlets please contact support@zapiet.com.

Can I restrict how far a customer can live from our outlets?
Yes, you can set a maximum radius for each outlet.

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